This is a very common problem, particularly here in Spain where the service providers (ISPs) can be unreliable. Here a few steps to go through to check your connection:
The first thing to do is to establish how fast your connection is and compare this to what you’re paying for. I use the Speedtest website amongst others. For links to SpeedTest and similar sites see my article "How to Boost the Speed of Your Internet".
Remove all other devices connected to the phone line (phones, faxes etc).
Check that all cables are in good order and make sure there is no Microfilter connected to the router/modem.
Have your phone line checked by your phone company. Complain about poor phone quality tends to get a better response than complaining about a slow Internet!
Ask your ISP to check the speed.
Switch your equipment on in the right order pausing for a minute between devices: Modem, Router then computer.
Check your router and network card settings. See the PC Resolver website for how to do this.
Use a free tool such as Advanced System Care that includes an Internet boost option.
If you’re still not happy then I recommend OnSpeed. This is a program that compresses web pages before sending them thus increasing speed. It costs £25 a year and is worth it for speeds up to and including 1mb.
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