General

1. Security - How To Remove Personal Information

Outlook

1. Email Arrival Delayed
2. Outlook Fails To Open

General

Security

Personal Information

How to remove personal information from Office documents.

Office documents enbed a surprising amount of information within them that are not normally visible:

• Dates: created, modified etc.
• Hidden content such as worksheets in Excel
• Your Name, address, even your IP address
• Comments, versions etc
• Anything marked as 'hidden'!

When you send this document to someone this information is available for all to see:

Click the "Inspect Document" option from the "Prepare" icon.

Then you will see the list of available types of information.

Click the one you are interested in (Document Properties and Personal Information for example) to reveal the information stored.

You can then "Remove All" to clear this memory from the document.

Outlook

Email Arrival Delayed

If emails seem to be delayed then :

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll.
2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.
3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min.
4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server.
5. Your ISP may be blocking port 25. Try using alternate port 587.
6. If no joy, you need to use your ISP SMTP server to send out emails.
7. Create a new Outlook profile. http://www.outlook-tips.net/howto/profile.htm
8. Check with email provider Tech Support to determine if server is having trouble.

Outlook Fails To Open

Start --> Run

Type "outlook.exe /resetnavpane"